Tuesday, 15/09/2026
   

VPBank builds digital branchless bank to serve millions of customers

To realise the dream of developing comprehensive AI, a single organisation is not enough, but it is vital to create a seamless and strong digital ecosystem with thorough investment, according to Bui Hai Quan, vice chairman of the Board of Directors at VPBank, at the AI-Semiconductor Conference (AISC 2025) in Hanoi on March 12.

For the first time, an international conference on AI and semiconductors was held in Vietnam with global names like Google, Nvidia, IBM, Meta, Intel, TSMC, Samsung, MediaTek, Tokyo Electron, and Panasonic, among others

The conference was attended by large enterprises such as VPBank, FPT Corporation, IBM, and VNPT, gathering more than 1,000 influential leaders and experts. AISC 2025 focused on discussions about new technology trends in AI and semiconductors, best practices from large organisations, and cross-border business opportunities.

At the conference, VPBank’s leader delivered a keynote speech sharing the experience of a Vietnamese bank in developing AI applications.

VPBank builds digital branchless bank to serve millions of customers
Bui Hai Quan, vice chairman of the Board of Directors at VPBank, shared the trends of adopting technologies in the finance and banking sector

According to Quan, banks in the future will be intelligent, proactive, and highly personalised to enhance efficiency, security, and customer engagement. AI-based financial ecosystems not only predict customer needs but also encourage financial inclusion, improve risk management, and build deeper customer relationships.

“Recognising the role of technology and AI early, VPBank has opted for mastering technology, not merely following the market,” Quan said.

VPBank’s strategy focuses on creating a seamless digital ecosystem that connects various member companies across banking, consumer finance, securities, digital insurance, and some other multiservice platforms. All member companies are technology-centric.

Cake by VPBank is a typical example of a digital bank without brick-and-mortar branches. Launched in 2021, Cake by VPBank serves five million customers with only 250 employees, processing 700,000 credit applications monthly.

The company’s success lies in the adoption of technologies, especially AI, since its inception. Cake uses over 20 score models to evaluate customer behaviour. They are also the first digital bank in Vietnam to have developed its own large language model (chatbot). In February 2025, Cake was ranked among the 'World’s Top 100 Digital Banks' for 2025 and honoured as 'Best Digital Bank in Vietnam' by The Asian Banker Global.

With a clear and consistent strategy, VPBank also made great strides in other digital initiatives, making a positive contribution to the ecosystem. VPBank NEO boasts over 10 million users and handles 600 million transactions annually.

OPES, a digital insurer in the non-life sector, posted a revenue of $102 million in 2024 with only 110 employees. Be has transformed a ride-hailing app into a leading superapp fully operated by Vietnamese, serving 12 million users with tens of millions of transactions monthly.

According to VPBank’s representative, the bank clearly defines its strategic vision of becoming a bridge to Vietnam’s deep integration into the world through powerful digital platforms. The bank will bring the most advanced technologies to Vietnam while introducing Vietnam's technology capacity and innovation to the world.

Sharing the opportunities in a new era, Christopher Nguyen, founder of Aitomatic and co-organiser of AISC 2025, stressed that Vietnam was facing a “once-in-4,000-years” opportunity to develop AI and semiconductors.

Christopher Nguyen, founder of Aitomatic

Christopher Nguyen said, “The Vietnamese government's efforts to encourage AI and semiconductor development demonstrate the right direction, aligned with a global technology value chain shift.”

“The combination of national vision and international investment needs from developed economies such as the US, Japan, and South Korea has opened up important opportunities for the development of the AI and semiconductor industries in Vietnam,” he added.

Vu Quoc Huy, director of the National Innovation Centre (NIC), said, “With the aspiration to transform Vietnam into a base for global technology development, the government is making efforts to encourage innovation and develop the high-tech industry, especially AI and semiconductors.”

“In the semiconductor industry, the government has set a goal to develop a high-quality workforce by 2030 in collaboration with global partners, institutes, and schools to nurture talent. As for AI, NIC is working with partners to develop open-source software, expected to be announced on March 14.”

“We hope international partners continue to explore opportunities in Vietnam while creating the most favourable conditions for development. AISC 2025 lays an important foundation for exchanges and shapes the future of the semiconductor industry.”

The opening session of AISC 2025 also offered academic perspectives on the intersection of AI and semiconductor technology from scientists.

Anna Goldie from Google DeepMind spoke about AlphaChip – a revolutionary advancement in AI-driven microchip design by Google. Pioneering researchers from Stanford University and the University of Warwick presented cutting-edge studies on AI-applied IC design, scaling semiconductor production, and the potential of Large Language Models in specialised fields.

At the end of the session, for the first time in Vietnam, participating companies took part in the Startup Pavilion – an international 'Shark Tank' scheme, where leading investment funds can directly evaluate innovative ideas.

The platform enables domestic technology firms to quickly connect with senior leaders, pitch their projects within a limited timeframe, and secure key agreements during the conference, paving their entry into the global technology market.

  • Promulgation of Circular guiding payment and money transfer activities related to merchanting trade transactions

    Promulgation of Circular guiding payment and money transfer activities related to merchanting trade transactions

    On August 27, 2026, the State Bank of Vietnam (SBV) issued Circular No. 43/2026/TT-NHNN guiding payment and money transfer activities related to merchanting trade transactions.

  • Service segment becomes key sustainable profit source for banks

    Service segment becomes key sustainable profit source for banks

    Focusing on payment services, digital banking, bancassurance and wealth management is key for banks to maintain their competitive edge.

  • Banking Sector Digital Transformation Event 2026 to take place in Hanoi

    Banking Sector Digital Transformation Event 2026 to take place in Hanoi

    On August 11, 2026, in Hanoi, State Bank of Vietnam (SBV) held a press conference to announce the Banking Sector Digital Transformation Event 2026. This year's event is themed “Smart Banking in the Era of Data and AI", with the overarching message "Data leads the way, AI drives progress, banks build the digital ecosystem". The press conference was jointly chaired by leaders of the Payment Department, the Information Technology Department, and the Banking Times.

  • Shinhan Bank and Visa Launch Click to Pay, Enhancing the Online Payment Experience

    Shinhan Bank and Visa Launch Click to Pay, Enhancing the Online Payment Experience

    Ho Chi Minh City, August 28, 2026 – Shinhan Bank Vietnam Limited ("Shinhan Bank") in collaboration with Visa (“Visa”), has launched Click to Pay, a modern online payment solution that enables Shinhan Visa cardholders to make payments quickly, conveniently and securely without having to re-enter their card details for every transaction.

  • Shinhan Bank Vietnam Expands Foreign Exchange Financial Solutions for Customers

    Shinhan Bank Vietnam Expands Foreign Exchange Financial Solutions for Customers

    Shinhan Bank Vietnam recently hosted a seminar on the economy and the foreign exchange market for Private Wealth Management (PWM) clients in Hanoi on August 11, 2026, attracting nearly 100 attendees. The event aligns with the bank's strategic roadmap to expand financial solutions tied to foreign exchange, trade, and supply chains.

  • Prime Minister holds a working session with the State Bank of Vietnam and the system of credit institutions

    Prime Minister holds a working session with the State Bank of Vietnam and the system of credit institutions

    On the morning of August 13, 2026, at the Government Headquarters, Prime Minister Le Minh Hung chaired a strategic conference with the State Bank of Vietnam (SBV) and the system of credit institutions. The event aimed not only to assess the monetary landscape of the first seven months of the year, but also to chart the course for macroeconomic management, unlock capital resources, and elevate the operational quality of the financial system ahead of new economic challenges.

  • Data governance is the "key" to AI creating real value

    Data governance is the "key" to AI creating real value

    Data quality and governance capabilities are the decisive factors in the effective application of artificial intelligence (AI) in the banking industry – This was the message emphasized by Dr. Dao Minh Tu, Vice Chairman cum General Secretary of the Vietnam Banks Association (VNBA), at the seminar "AI and Data Governance in Banking Operations" on August 5, 2026.

  • The Banking sector rolls out credit program targeting economic growth drivers and SMEs

    The Banking sector rolls out credit program targeting economic growth drivers and SMEs

    The State Bank of Vietnam (SBV) recently issued Document No. 7125/NHNN-TD, dated August 7, 2026, addressed to commercial banks and SBV regional branches regarding the implementation of a credit program aimed at economic growth drivers and small and medium-sized enterprises (SMEs).

  • Temenos Asia-Pacific Forum 2026

    Temenos Asia-Pacific Forum 2026

    On August 25-26, 2026, in Hanoi, the “Temenos Asia-Pacific Forum 2026 (TRF’26 APAC)” will officially take place to update on development trends, digital transformation strategies, and advanced technologies in the finance and banking sector; and to share international experiences on the application of artificial intelligence (AI) in product and service development and improving the operational efficiency of financial institutions.

  • Strategic cooperation prospects between the fintech ecosystems of Vietnam and the United Kingdom: From market potential to technological execution

    Strategic cooperation prospects between the fintech ecosystems of Vietnam and the United Kingdom: From market potential to technological execution

    On the afternoon of August 12, 2026, in Hanoi, the Vietnam Banks Association (VNBA) held an official working session with a delegation of Fintech enterprises from the United Kingdom. The event opened a space for strategic dialogue regarding market dynamics, regulatory frameworks, and technological platforms, while simultaneously positioning profound collaborative opportunities between the financial technology communities of both nations.

Calculate deposit interest
VNĐ
%/year
month
Calculate deposit interest

Loan calculation
VNĐ
%/year
month
Loan calculation