In the first nine months of 2025 compared to the same period in 2024, total CLP transactions increased by 43.32% in volume and 24.23% in value. Internet-based transactions grew by 51.20% in volume and 37.17% in value, while mobile phone transactions rose by 37.37% in volume and 21.79% in value. Notably, QR code payments surged 61.63% in volume and 150.67% in value, underscoring their growing popularity.
Interbank electronic payment system transactions also expanded by 4.56% in volume and 46.87% in value, and those through the financial switching and electronic clearing systems increased by 19.14% and 5.87%, respectively.
In contrast, ATM transactions continued to fall — down 16.77% in volume and 5.74% in value, signaling a declining demand for cash withdrawals and a steady move toward digital channels.
As of the end of September 2025, there were over 10.89 million registered Mobile Money accounts, of which about 7.5 million (70%) belonged to users in rural, mountainous, remote, border, and island areas. Mobile Money users conducted over 290.43 million transactions, with a total transaction value of approximately VND 8,511 billion, helping expand financial inclusion in underserved regions.
By the same time, the SBV had granted licenses to 53 intermediary payment service providers, including 49 offering e-wallet services, fostering a competitive and innovative payment ecosystem.
In alignment with the Party and Government’s orientations on promoting science, innovation, and digital transformation, the SBV has consistently encouraged credit institutions to accelerate digitalization, enhance inter-sectoral connectivity, and build customer-centric digital ecosystems that deliver seamless and personalized transaction experiences.
Many banks have applied emerging technologies—such as artificial intelligence, machine learning, and big data—to analyze customer behavior and needs, improve service personalization, and automate operational processes. This not only boosts efficiency but also enriches user experiences across digital channels.
Today, most core banking services are available on digital platforms, with several banks reporting that around 95% of their transactions are executed digitally. A comprehensive digital and payment ecosystem has been established, linking banking services with various sectors such as public services, utilities, telecommunications, healthcare, education, e-commerce, and tourism. Through these integrations, customers can make secure, convenient, and time-saving transactions directly via familiar mobile applications and digital platforms.
SBV Deputy Governor Pham Thanh Ha
Speaking at the High-Level Forum on Promoting Digital Technology and Expanding Financial Access jointly organized by the International Finance Corporation (IFC) and the Vietnam Banks Association (VNBA) in Ho Chi Minh City on October 29, SBV Deputy Governor Pham Thanh Ha affirmed that in the coming time, the SBV will continue to thoroughly implement major policies of the Party and the Government on science, technology, innovation, and national digital transformation. These efforts will follow the direction of Resolution No. 57/NQ-CP, which emphasizes breakthroughs in scientific and technological development, innovation, and digital transformation, alongside related national strategies and programs.
VNBA News
