Dr. Nguyen Quoc Hung, Vice President and General Secretary of VNBA - Head of the Drafting Committee, chaired the meeting. Also attending the meeting were representatives of the Risk Management Subcommittee - VNBA Bank Card Association, representatives of Napas (the focal unit in charge of drafting) and representatives of member credit institutions.
Up to now, after rounds of soliciting opinions from members, together with ministries and branches on developing a coordination process to support the handling of Accounts/cards related to transactions suspected of fraud, forgery, and fraud, with the focal point Napas has received more comments and gradually completed the draft.
Dr. Nguyen Quoc Hung, Vice President and General Secretary of VNBA
Accordingly, in order to continue to unify and complete the content of the final draft on developing a coordination process to support the handling of Accounts/cards related to transactions suspected of fraud, forgery, and fraud before submitting it to the Association Council for promulgation, VNBA has continued to organize meetings to solicit opinions from representatives of member credit institutions to complete this draft.
Speaking at the meeting, Dr. Nguyen Quoc Hung said that the establishment of a coordination process to support the handling of accounts/cards related to transactions suspected of fraud, forgery, and fraud, with the initial purpose of only supporting the handling of transactions suspected of fraud, forgery, and fraud related to money transfers. However, fraudulent activities in card payment transactions also cause economic damage to people, affecting the image and brand of service providers in particular and the banking industry in general. In addition, there are payment transactions, wrong transfers, etc. Therefore, Dr. Nguyen Quoc Hung said that it is necessary to expand the above content group to include in the draft, with the expected name of "Handbook for coordination and support in handling accounts/cards related to transactions suspected of fraud, forgery, and fraud" (abbreviated as Handbook for supporting the handling of accounts and cards).
According to Dr. Nguyen Quoc Hung, Account and Card Processing Support Handbook is not a legal document, the wording must comply with current legal documents to support members to implement well and unify regulations on non-cash payments.
A representative of Napas
At the meeting, a representative of Napas (the focal unit drafting the draft) said that the draft has been updated, incorporating the opinions given at the previous meeting, adjusting the layout to ensure convenience, and the flowchart of the implementation coordination steps to be scientific and effective... Through many exchanges and receiving comments from member credit institutions and ministries, departments, the drafting unit is still focusing on money transfer transactions, and has not focused on expanding further on card payment transactions, because this is a difficult issue that needs to be supplemented, for example, transactions to deposit money into wallets, linking wallets, payments via merchants...
Currently, the draft process for coordinating support in handling accounts and cards related to suspected fraudulent, forged, and fraudulent transactions only includes and references signs of identifying suspected fraudulent, forged, and fraudulent transactions in Circular No. 17/2024/TT-NHNN regulating the opening and use of payment accounts at payment service providers and Circular No. 18/2024/TT-NHNN regulating bank card activities as a basis for drafting the draft.
Therefore, the representative of Napas proposed that it is necessary to separate fraudulent, forged, and fraudulent activities in card payment transactions to implement another draft process. If it is necessary to include them in this draft, it is necessary to add members of the card risk management subcommittee of VNBA to participate in drafting the draft.
At the meeting, members of the drafting team and representatives of member credit institutions also exchanged, discussed, and contributed additional opinions on identifying cases related to transactions suspected of fraud, forgery, and fraud, based on existing documents and not based on the subjective assessment of the staff receiving the information.
In addition, members of the drafting team and representatives of member credit institutions also exchanged, discussed, and contributed additional opinions on the tracing process and application of preventive measures. Especially the process of supporting customers in recovering money when transferring money to the wrong person or transferring money to another person.
Concluding the meeting, Dr. Nguyen Quoc Hung highly appreciated the contributions of the members of the drafting team and representatives of member credit institutions in contributing to the completion of the Account and Card Processing Support Handbook. At the same time, he hoped that the "Account and Card Processing Support Handbook" when officially issued would contribute to the safety of members' operations, ensure the reputation of member credit institutions and effectively support customers.
Dr. Nguyen Quoc Hung also noted that when the Account and Card Processing Support Handbook is officially issued, it is necessary to synthesize and evaluate the results on a monthly and quarterly basis, and at the same time, member organizations must review and rebuild internal processes accordingly. Dr. Nguyen Quoc Hung also suggested that the drafting unit should receive and complete the draft, then issue a document to collect comments from the Bank Card Association, send it to member banks and payment intermediaries for further review to ensure safety and efficiency, support customers and ensure the reputation of the banking system in general.
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