Customer expectations banking industry
TCB, SHB stand out in Decision Lab Bank Satisfaction Rankings 2025
Specifically, with 84.6 points, four points higher than the previous year, Techcombank surpassed Vietcombank to secure the top spot. Vietcombank fell to the second place with a score of 84.3, while MB climbed to the third place with a score of 81.6, up one place from the previous period.
